This document describes the procedures by which Toshiba Client Solutions Co., Ltd., acting in accordance with the Act on the Protection of Personal Information, complies with the following requests for response in writing from customers or their agents concerning the customer's personal data: (1) Request for disclosure; (2) Request for notification of the intended use of the personal data; (3) Request for correction; (4) Request for addition; (5) Request for deletion; and (6) Request for cessation of use or cessation of disclosing to third parties. ((1) to (6) are hereinafter collectively referred to as "Requests for Disclosure.")
Please post Requests for Disclosure to the address shown below after attaching the necessary documents to the prescribed request form. When posting the request form to Our Company, please use simplified registered mail, or another method enabling confirmation of delivery.
Please write on the envelope, "Personal Data Request enclosed."
General Affairs & Public Relations Group
Toshiba Client Solutions Co., Ltd.
6-15, Toyosu 5-chome, Koto-ku, Tokyo 135-8505
When making requests for disclosure, click the link below to download the request form 1), complete all prescribed fields, enclose the identity confirmation document 2), and post the documents to the postal address indicated in 1. above.
Note: A fee applies only for disclosure of personal data or notification of intended use. No fee is charged for correction, addition, deletion, cessation of use, or cessation of disclosing to third parties.
When your agent is making a Request for Disclosure on your behalf, include the following documents in addition to 1) and 2) in 2. above.
Our Company charges a fee for requests for disclosure or notification of intended use.
Fee for each request: ¥800 (tax included)
Please include a postal money order in the amount of ¥800 with the documents for submission. The person making the request bears the cost of purchasing the postal money order and of postage to Our Company.
Note: In cases where the fee is insufficient or where the fee is not included with the documents for submission, Our Company will notify the person making the request to that effect. If payment is not made within a certain period of time, Our Company will deem that no request for disclosure or notification of intended use has been made.
Our Company will respond in writing to the address written on the request form you submitted.
Our Company will handle personal data obtained in connection with Requests for Disclosure only for the purpose of complying with Requests for Disclosure. Our Company will not return submitted documents. After a request for personal data has been answered, Our Company will maintains and dispose of the documents in an appropriate manner.
Note: Reasons for Not Disclosing Personal Data In the cases indicated below, Our Company will not be able to comply with Requests for Disclosure of personal information. In cases where Our Company decides not to respond to inquiries as requested, Our Company will notify the person making the request to that effect and give the reason. Even in cases where Our Company does not disclose the personal data or provide notification of intended use, Our Company will retain the prescribed fee.
Our Company may from time to time revise these procedures to better protect personal data or to comply with changes in applicable laws or regulations. Be sure to confirm the current procedures when making requests for disclosure of personal data and others.